Privacy Policy for Liefmax

Last Updated: July 10, 2024

Introduction

Welcome to Liefmax ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Information We Collect

Personal Information

• Account Information: Name, email address, phone number, and profile photo
• Location Data: Your current location and delivery addresses to facilitate service matching
• User Content: Posts, messages, reviews, and other content you create within the app
• Payment Information: Payment method details (processed securely through our payment partners)

Device Information

• Device Identifiers: Device ID, IP address, and mobile device information
• Usage Data: App usage patterns, features accessed, and interaction data
• Technical Information: Operating system, app version, and crash reports

Location Information

• Real-time Location: When you enable location services for delivery matching
• Saved Locations: Delivery addresses and frequently used locations
• Location History: Previous delivery locations for service improvement

How We Use Your Information

Service Provision

• Account Management: Creating and maintaining your user account
• Service Matching: Connecting shoppers with delivery partners
• Communication: Facilitating communication between users
• Payment Processing: Processing payments for delivery services
• Location Services: Providing location-based delivery matching

Service Improvement

• Analytics: Analyzing app usage to improve user experience
• Feature Development: Developing new features based on user behavior
• Quality Assurance: Monitoring service quality and addressing issues
• Security: Protecting against fraud and ensuring platform safety

Communication

• Service Updates: Sending important service-related notifications
• Marketing: Sending promotional offers (with your consent)
• Support: Responding to your inquiries and providing customer support

Information Sharing

With Other Users

• Profile Information: Your name and profile photo are visible to other users
• Location Data: Your location is shared only when actively using delivery services
• User Content: Your posts and reviews are visible to the community

With Service Providers

• Payment Processors: Secure payment processing partners
• Cloud Services: Data storage and hosting services (Firebase)
• Analytics Providers: Service usage analytics (Google Analytics)
• Communication Services: Push notification and messaging services

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Data Security

Security Measures

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication
• Regular Audits: Regular security assessments and updates
• Secure Infrastructure: Industry-standard security practices

Data Retention

• Account Data: Retained while your account is active
• Location Data: Retained for service provision and deleted after 30 days
• Usage Data: Retained for analytics and service improvement
• Legal Requirements: Retained as required by applicable laws

Your Rights and Choices

Access and Control

• Account Settings: Update your profile information and preferences
• Location Controls: Enable/disable location services
• Communication Preferences: Manage notification settings
• Data Access: Request access to your personal data

Data Deletion

• Account Deletion: Delete your account and associated data
• Data Portability: Request a copy of your data
• Right to be Forgotten: Request deletion of your personal data

Opt-Out Options

• Marketing Communications: Opt out of promotional emails
• Location Services: Disable location tracking
• Push Notifications: Manage notification preferences

Third-Party Services

Firebase Services

Our app uses Firebase for:

• Authentication: User account management
• Database: Data storage and synchronization
• Analytics: Usage analytics and performance monitoring
• Cloud Functions: Backend processing

Google Services

• Google Sign-In: Authentication option
• Google Analytics: Usage analytics
• Google Maps: Location services and mapping

Payment Processors

• Stripe/PayPal: Secure payment processing
• Apple Pay/Google Pay: Mobile payment options

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• In-App Notification: Displaying a notice in the app
• Email Notification: Sending an email to registered users
• Updated Date: Updating the "Last Updated" date

Legal Basis for Processing (EU Users)

If you are in the European Union, we process your personal data based on:

• Consent: For marketing communications and optional features
• Contract Performance: To provide our delivery services
• Legitimate Interest: For service improvement and security
• Legal Obligation: To comply with applicable laws

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data collection and sharing
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of data sales (we do not sell personal data)
• Non-Discrimination: We will not discriminate against you for exercising your rights

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Investigate: Promptly investigate the breach
• Notify: Notify affected users within 72 hours
• Remediate: Take steps to prevent future breaches
• Cooperate: Work with authorities as required by law